Looking for help? You’ve found it

No, we don’t sell new cars. But you can rest assured that all cinch cars pass a 225-point quality check, completed by our in-house technicians.

All our cars go through comprehensive, thorough checks – called HPI (Hire Purchase Investigation). This is to ensure that the car you want to buy isn’t financed elsewhere already, hasn’t been written off from an insurance claim or been badly damaged.

Rest assured, we'll never sell a car that's been officially categorised as a write off – i.e. CAT N D. Every car is thoroughly checked before it goes up for sale.

We set our prices carefully, so you get a fair deal without haggling. If it’s not the car for you, just return it for a full refund as part of our 14-day money-back guarantee.

We regularly review the market and update the cost of our cars based on market values – so our customers are offered the best prices.

All cars will be serviced in line with how old they are and how many miles are on the clock.

Our cars may have been privately owned or bought from a business. All will have comprehensive checks.

We offer free home delivery to mainland Great Britain, the Scottish Islands and the Isle of Wight postcodes only. We do not currently deliver to Northern Ireland, the Isles of Scilly, the Isle of Man, Jersey, Guernsey and the other Channel Islands. We also reserve the right not to deliver to certain addresses due to vehicle access limitations.

We offer click and collect in mainland Great Britain.

No. So we can carry out ID checks, we need you to be there in person when we hand over the keys.

Yes, you’ll be able to book a convenient 2-hour slot at check out.

Your car will be driven to your home address by our trusted cinch drivers, so there’s no need to worry about access. It couldn’t be easier.

No, this is free. There are no hidden fees or charges.

Home delivery and collection is available 7 days a week, including bank holidays. Yep, even bank holidays.

Yes, you’ll need photo ID (e.g. your driving licence or passport). If you don’t have your driving licence or if the address on it is different to the delivery address, then you’ll also need a utility bill/bank statement (less than 3 months old) that includes your name and current address. The reason? We want to be sure that the person who bought the car is the same person who’s taking the keys.

That’s no problem – we’re only happy if you are. You can simply make the most of the 14-day money back guarantee. For both home delivery and click and collect customers, we will pick up the car from your home address. Just let the Customer Experience team know and they will arrange collection.

We’ll ensure that the petrol light isn’t on and there’s enough fuel to get to the petrol station – that way you can enjoy your car right away.

For sure. Your delivery driver will happily take you through the car’s basic features and controls.

If you notice any scratches or marks on the car, please highlight them to the driver on delivery or your cinch handover specialist for click and collect. Then get in touch with our Customer Experience team.

You can go to your account and request to change your delivery or collection slot. If it's within 72 hours of your slot, it might not always be possible. But we'll do our best to change it and we'll let you know your options either way.

Yes, collection is free. Please see section 12 of our T&Cs for more details.

We can collect from 72 hours after you contacted us.

Yes, as the collection agent from cinch will need to give everything the once over – inspecting the car’s condition and mileage etc. You’ll then need to sign over the car.

No, we’re unable to deliver your part-exchange car back to you if you return your car.

We’ll refund the money within 14 days of you telling us that you want to return the car. We’ll also hold back £500 until we’ve received the car’s V5 (its log book) from you.

It’s your responsibility to keep the car insured until it’s collected.

We’re sorry, this won’t be possible as the car must be in the condition it was delivered in.

Tax will be refunded as soon as we complete the change of ownership.

Please post the V5 back by recorded delivery to this address: FAO Cinch Cars Limited, BCA, DocuSafe, Boongate, Peterborough, PE1 5AH.

YYou’ll have up to 14 days to make sure you’re happy with your new car. If for any reason you’re not, please speak to us and we will arrange collection. Please see section 12 of our T&Cs for more details.

Yes! We now offer split payments, so you can pay for your cinch car across more than one debit or credit card. When you’re ready to pay, select ‘Pay with multiple cards’ at the ‘Review and pay’ stage of checkout.

Sorry, we don’t offer this yet but we may do in the future.

We offer 2 plans – Personal Contract Purchase (PCP) & Hire Purchase (HP). PCP is a form of hire purchase finance. If you like to change your car regularly, but want low monthly payments, this is a flexible plan that could save you a lot of hassle. HP, on the other hand, is where you pay off the car in monthly instalments, with the loan secured against the car. Full details of both plans can be found at cinch.co.uk.

You simply do this on the cinch website as you’re taken through the buying journey.

80% to 90% of the time we’ll give you an instant decision. Some applications may take slightly longer – to make sure we’re giving you the best offer.

Simply sign the documents and provide ID. Don’t worry, we’ll take you through it step by step.

You’ll have 5 days to accept the finance offer.

Yes. You can put a deposit towards the finance on your new car. If you are part-exchanging your old car, you can use that as your finance deposit - as long as it’s at least £250. If it’s less than £250, you’ll need to top up the rest.

You’ll need to contact the lender directly to discuss your options.

We work with two finance providers: Evolution Funding and Black Horse. Evolution Funding have access to a panel of reputable lenders, and Black Horse are a lender.

Please refer to your credit agreement or speak to your lender as they’ll have the details.

Please contact your lender directly as they can help with this.

We will inform our finance provider that your car has been returned and return your deposit, but you’ll still need to cancel your finance agreement directly with your lender.

At cinch, we’ll always give you a fair valuation.

We’ll take away your part-exchange car when your new car’s delivered.

You’ll need to hand this to us when we collect the part exchange car.

No, we don’t offer this at the moment but may do in the future.

Leave it to us, cinch will take care of everything from there.

No, at the moment we’re only able to take 1 car as part exchange.

Yes, you can part-exchange a car on finance with cinch. We just ask that the car is worth more than you owe on it, and that you tell us the exact amount left to pay. We also need a copy of a settlement letter from your lender, requested in the past 7 days.

You’ll need your V5 (that’s your paper log book), any service history documents, MOT certificate and user manuals. As well as, spare keys and any accessories like charging cables (if you have a plug-in car).

You’ll need to apply for a new V5 document (the car’s log book). We can’t collect the car without it.

You’ll need to place your plate on retention and have a new number issued to the car and the V5 document to match.

Yes, we buy cars that haven't got a full-service history, as long as you declare it at the valuation stage.

Only you can contact the DVLA for a Road Fund Licence or RFL.

The DVLA should return it to you within 6 weeks. If it doesn’t arrive, please contact them at https://www.gov.uk/contact-the-dvla.

No. The car will be delivered with the original registration plate attached. You can then add your personal number plate after delivery.

Please contact your warranty provider.

The car comes with a 90-day warranty.

Yes, this is included in the 90-day warranty.

Yes, for 3 days but you’ll need to activate it through our trusted partner Tempcover at tempcover.com.

You’ll be able to look at everything online.

No, you’ll need to arrange tax yourself – we’ll include details of how to do this in your order confirmation email.

The day it’s delivered. For cars under £45,000, you can make the most of 3-day drive away insurance by activating it through our trusted partner Tempcover at tempcover.com. After that, you’ll need to arrange your own insurance cover.

These are the eligibility requirements:

• A full UK & EU Licence Holders
• Age 18-75
• Cars and light vans up to 3.5 tons, valued £1,500-£45,000 and less than 7 years old.

All occupations are acceptable with the exception of:

• Couriers
• Fast food delivery
• Chauffeur or limousine hire
• Taxi drivers or taxi operators
• Self-drive hire operators
• Unemployed

For the purposes of insurance, all UK postcodes are acceptable.

Not at the moment but we may do in the future.

Sorry, not yet. Possibly in the future.

You can make the most of 3-day drive away insurance by activating it through our trusted partner Tempcover at tempcover.com.

Yes, all cars will be delivered with a valid MOT.

Only the buyer and registered owner of the car will be covered with the drive away insurance

Well, that differs from car to car. The DVLA website will tell you exactly what you need.

By phone, email, post, WhatsApp, SMS and Live chat – you’ll find more details here. We’re always happy to chat and advise on anything car related.

Monday to Sunday, 8am to 8pm. Yes, even on Sunday.

Yes, here you go – 0333 015 4101.

Rest assured, your privacy is very important to cinch. All personal data will be used and stored securely as detailed within our privacy policy.

Yes, we love getting feedback. Please tell us what we’re doing right, wrong or how we can improve things. Here’s the Trust Pilot link – https://uk.trustpilot.com/review/cinch.co.uk.