Looking for help? You’ve found it

Whether you have a specific query (or a more general one), we’re here to help. Check out the links at the bottom of the page, head to our FAQs, or get in touch with us the way that’s easiest for you.

Support

Helping you buy safely during COVID-19

Your protection is our priority. We're doing absolutely everything to ensure our cars are delivered safely, in line with Government guidelines.

Tell me more

Help and support

Email us

Got a question? Email us and we’ll get back to you. We work 7 days a week from 8am to 8pm.

hello@cinch.co.uk

Call us

Prefer to talk to someone on the phone? Lines are open 7 days a week from 8am to 8pm.

0333 015 4101

Email us – want to complain?

At cinch, we’re only happy if you are. So if something isn’t right then we want to hear about it so we can get it sorted for you as quickly as possible.

complaints@cinch.co.uk

Press enquiries

For any media enquiries whatsoever, please email

press@cinch.co.uk

Got a Q? We’ve got the A

Find everything from how we pick our cars to the different ways you can pay for one.

cinch cars…what to expect

Do cinch offer new cars?

Do you offer car history checks?

Do you sell cars that have been in an accident or are a ‘write off’?

Are the prices negotiable?

Why has the list price of a car changed?

Do your cars come with a service history?

Do you sell cars that have previously been used for business or commercial use?

Delivery

Do I need to be at home to take delivery of the car? Can someone else sign for it?

Will I be given a time slot?

Do I need to have access? Do you deliver on a flat bed or is the car driven?

Will you charge me for delivery?

What days of the week do cinch deliver?

Where do cinch deliver to?

Will I need to produce my ID when my car’s delivered and why?

What do I do if I don't like my cinch car when it’s delivered?

How much fuel will be in my car when it’s delivered?

Will I be given a demonstration of how the car works?

What if my car’s delivered with imperfections that weren’t previously highlighted?

I need to reschedule my delivery. How do I do this?

Returns / Money Back Guarantee

Do you collect the car free of charge?

How long does it take for you to collect the car?

Do I need to be home when the car is collected?

If I return my car, will you deliver my part-exchange car back?

How long does it take for a refund to be processed?

Who’s responsible for insuring the car until it is collected by cinch?

What if I’ve had an accident and want to return the car?

If I return the car to cinch, how do I get a refund for my road tax?

What do I need to do with the V5 if I have received it?

How does your money back guarantee work?

Finance

Do you offer GAP Insurance?

What finance plans do you offer?

How do I apply for finance?

How long do I need to wait for a financing decision?

Once I've been approved for finance, what are the next steps?

How long is my finance offer valid for and when does it end?

Can I put down a deposit?

Can I settle early? And is there a charge?

Which finance providers do cinch work with?

When’s my first payment taken?

Can I change my Direct Debit details?

If I return my car in the returns period, what happens with my finance agreement?

Part Exchange

How do I know I’m getting a good price for my part exchange?

When will my part exchange be collected?

What do I do with the V5?

Can I sell my car to cinch without buying one?

What happens to my car once cinch has collected it?

Can I part exchange more than one car?

I owe finance on my car, will cinch still buy it?

What documents do I need to part exchange my car?

I want to part exchange my car but I don't have the V5. What do I need to do?

My car has a private number plate and I want to keep it. What is the process?

My car doesn't have a full-service history, is that OK?

Do I need to contact the DVLA to cancel my road tax or will cinch do that?

Registration / Aftercare

When will I receive the V5?

Can I add my personal number plate to the car before it’s delivered?

What if something goes wrong with my car after the 14-day returns period?

What warranty is included?

Do I get any roadside assistance included?

Do I get drive away insurance included?

Can I buy an extended warranty programme through cinch?

Will I be given any previous service history, MOT certificates or other docs with my car?

Tax, Insurance and Maintenance

Will the car be taxed?

When should I have my car insured from?

What restrictions are there to the 3-day insurance?

Do you offer maintenance packages?

Do you offer tyre-only packages?

Do cinch offer insurance?

Will the car have a valid MOT on delivery?

Who’s insured to drive the car under the 3-day drive away insurance?

When will my next MOT be due?

Approved Dealer Cars

If I have a query about an approved dealer car, who do I contact?

Get in touch

How can I contact cinch?

What are your opening hours?

What's your head office address?

Is there a number I can call?

How will my personal data be used and stored?

Can I give feedback on my experience with cinch?

Address

Cinch Cars Limited

Headway House

Crosby Way

Farnham GU9 7XG UK

Registered in England and Wales with company number 11520330 and VAT registration number 360909784