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Looking for help? You’ve found it

Whether you have a specific query (or a more general one), we’re here to help. Check out the links at the bottom of the page, head to our FAQs, or get in touch with us the way that’s easiest for you.


Helping you buy safely during COVID-19

Your protection is our priority. We're doing absolutely everything to ensure our cars are delivered safely, in line with Government guidelines.

Tell me more

Help and support

WhatsApp us

Message one of our friendly team. They’re online 7 days a week from 8am to 8pm.

Text us

Message one of our friendly team. They’re online 7 days a week from 8am to 8pm.

Email us

Got a question? Email us and we’ll get back to you. We work 7 days a week from 8am to 8pm.
Call us

Prefer to talk to someone on the phone? Lines are open 7 days a week from 8am to 8pm.

0333 015 4101

If you’ve got a complaint here’s what to do:

At cinch, because every customer is important to us we aim to provide a quick, courteous, and fair resolution to any customer complaint.

If something isn’t right then we want to hear about it so we can get it resolved for you as quickly as possible.

In order to make a complaint you can contact us by one of the following methods:


0333 015 4101


Live Chat:

In Writing:

Cinch Cars Limited, Form 2, Bartley Wood Business Park, Hook, RG27 9XA

What happens next:

We will need to complete some Data Protection checks, and then we will take details from you about what went wrong, so we can investigate your complaint and work out what we need to do to put things right.

If we can resolve your complaint within 3 days, we will do so, and then email you to confirm we have closed the complaint and the actions taken.

If things are a little more complicated and are going to take longer to put right, we will email you to acknowledge your complaint in writing and set out the next steps. If we think your complaint may be eligible for review by the Financial Ombudsman Service, we will also give you more information about them at this stage.

Press enquiries

For any media enquiries whatsoever, please email

Got a Q? We’ve got the A

Find everything from how we pick our cars to the different ways you can pay for one.

cinch cars…what to expect

Delivery and collections

Returns / Money Back Guarantee

Finance and payments

Part Exchange

Registration / Aftercare

Tax, Insurance and Maintenance

Get in touch


Cinch Cars Limited

Headway House

Crosby Way

Farnham GU9 7XG UK

Registered in England and Wales with company number 11520330 and VAT registration number 360909784

Let's find your next car


Need a hand?We're ready to help 8am-8pm, 7 days a week.

Cinch Cars Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.

We accept Visa and Mastercard debit and credit cards.