Helping you buy safely during COVID-19
Your protection is our priority. We're doing absolutely everything to ensure our cars are delivered safely, in line with Government guidelines.
Help and support
Got a question? Email us and we’ll get back to you. We work 7 days a week from 8am to 8pm.
Prefer to talk to someone on the phone? Lines are open 7 days a week from 8am to 8pm.
If you’ve got a complaint here’s what to do:
At cinch, because every customer is important to us we aim to provide a quick, courteous, and fair resolution to any customer complaint.
If something isn’t right then we want to hear about it so we can get it resolved for you as quickly as possible.
In order to make a complaint you can contact us by one of the following methods:
Phone: | 0333 015 4101 |
Email: | complaints@cinch.co.uk |
Live Chat: | https://wa.me/447585658040 |
In Writing: | Cinch Cars Limited, Form 2, Bartley Wood Business Park, Hook, RG27 9XA |
What happens next:
We will need to complete some Data Protection checks, and then we will take details from you about what went wrong, so we can investigate your complaint and work out what we need to do to put things right.
If we can resolve your complaint within 3 days, we will do so, and then email you to confirm we have closed the complaint and the actions taken.
If things are a little more complicated and are going to take longer to put right, we will email you to acknowledge your complaint in writing and set out the next steps. If we think your complaint may be eligible for review by the Financial Ombudsman Service, we will also give you more information about them at this stage.
Got a Q? We’ve got the A
Find everything from how we pick our cars to the different ways you can pay for one.
cinch cars…what to expect
Delivery and collections
Returns / Money Back Guarantee
Finance and payments
Part Exchange
Registration / Aftercare
Tax, Insurance and Maintenance
Get in touch
Address
Cinch Cars Limited
Headway House
Crosby Way
Farnham GU9 7XG UK
Registered in England and Wales with company number 11520330 and VAT registration number 360909784