Helping you buy safely during COVID-19
Help and support
Got a question? Email us and we’ll get back to you. We work 7 days a week from 8am to 8pm.
Prefer to talk to someone on the phone? Lines are open 7 days a week from 8am to 8pm.
Email us – want to complain?
At cinch, we’re only happy if you are. So if something isn’t right then we want to hear about it so we can get it sorted for you as quickly as possible.
For any media enquiries whatsoever, please email
Got a Q? We’ve got the A
Find everything from how we pick our cars to the different ways you can pay for one.
cinch cars…what to expect
No. All our cars are used, under 7 years old, under 70,000 miles and have been quality checked.
All our cars go through comprehensive, thorough checks – called HPI (Hire Purchase Investigation). This is to ensure that the car you want to buy isn’t financed elsewhere already, hasn’t been written off from an insurance claim or been badly damaged.
Rest assured, we'll never sell a car that's been officially categorised as a write off – i.e. CAT N D. Every car is thoroughly checked before it goes up for sale.
You can either choose free home delivery with cinch and get a quality used car for a fixed price (and get a 14-day money back guarantee), or you can visit your nearest approved dealer who may (you never know) be flexible on price. It’s entirely up to you.
We regularly review the market and update the cost of our cars based on market values – so our customers are offered the best prices.
All cars will be serviced in line with how old they are and how many miles are on the clock.
Our cars may have been privately owned or bought from a business. All will have comprehensive checks.
Delivery and collections
We offer free home delivery to mainland UK, the Scottish Islands and the Isle of Wight postcodes only. We do not currently deliver to Northern Ireland, the Isles of Scilly, the Isle of Man, Jersey, Guernsey and the other Channel Islands. We also reserve the right not to deliver to certain addresses due to vehicle access limitations.
We offer click and collect in the UK mainland only.
No. So we can carry out ID checks, we need you to be there in person when we hand over the keys.
Yes, you’ll be able to book a convenient 2-hour slot at check out.
Your car will be driven to your home address by our trusted cinch drivers, so there’s no need to worry about access. It couldn’t be easier.
No, this is free. There are no hidden fees or charges.
Home delivery and collection is available 7 days a week, including bank holidays. Yep, even bank holidays.
Yes, you’ll need photo ID (e.g. your driving licence or passport). If you don’t have your driving licence or if the address on it is different to the delivery address, then you’ll also need a utility bill/bank statement (less than 3 months old) that includes your name and current address. The reason? We want to be sure that the person who bought the car is the same person who’s taking the keys.
We’ll ensure that the petrol light isn’t on and there’s enough fuel to get to the petrol station – that way you can enjoy your car right away.
For sure. Your delivery driver will happily take you through the car’s basic features and controls.
Returns / Money Back Guarantee
We can collect from 72 hours after you contacted us.
Yes, as the collection agent from cinch will need to give everything the once over – inspecting the car’s condition and mileage etc. You’ll then need to sign over the car.
No, we’re unable to deliver your part-exchange car back to you if you return your car.
We’ll refund the money within 14 days of you telling us that you want to return the car. We’ll also hold back £500 until we’ve received the car’s V5 (its log book) from you.
It’s your responsibility to keep the car insured until it’s collected.
We’re sorry, this won’t be possible as the car must be in the condition it was delivered in.
Tax will be refunded as soon as we complete the change of ownership.
Please post the V5 back by recorded delivery to this address: FAO Cinch Cars Limited, BCA, DocuSafe, Boongate, Peterborough, PE1 5AH.
Sorry, we don’t offer this yet but we may do in the future.
We offer 2 plans – Personal Contract Purchase (PCP) & Hire Purchase (HP). PCP is a form of hire purchase finance. If you like to change your car regularly, but want low monthly payments, this is a flexible plan that could save you a lot of hassle. HP, on the other hand, is where you pay off the car in monthly instalments, with the loan secured against the car. Full details of both plans can be found at .
You simply do this on the cinch website as you’re taken through the buying journey.
80% to 90% of the time we’ll give you an instant decision. Some applications may take slightly longer – to make sure we’re giving you the best offer.
Simply sign the documents and provide ID. Don’t worry, we’ll take you through it step by step.
You’ll have 5 days to accept the finance offer.
Yes. You can put a deposit towards the finance on your new car. If you are part-exchanging your old car, you can use that as your finance deposit - as long as it’s at least £250. If it’s less than £250, you’ll need to top up the rest.
You’ll need to contact the lender directly to discuss your options.
We work with two finance providers: Evolution Funding and Black Horse. Evolution Funding have access to a panel of reputable lenders, and Black Horse are a lender.
Please refer to your credit agreement or speak to your lender as they’ll have the details.
Please contact your lender directly as they can help with this.
We will inform our finance provider that your car has been returned and return your deposit, but you’ll still need to cancel your finance agreement directly with your lender.
At cinch, we’ll always give you a fair valuation.
We’ll take away your part-exchange car when your new car’s delivered.
You’ll need to hand this to us when we collect the part exchange car.
No, we don’t offer this at the moment but may do in the future.
Leave it to us, cinch will take care of everything from there.
No, at the moment we’re only able to take 1 car as part exchange.
Afraid not. All outstanding finance needs to be settled before collection of the part exchange and needs to show no interest from credit agencies.
You’ll need your V5 (that’s your paper log book), any service history documents, MOT certificate and user manuals. As well as, spare keys and any accessories like charging cables (if you have a plug-in car).
You’ll need to apply for a new V5 document (the car’s log book). We can’t collect the car without it.
You’ll need to place your plate on retention and have a new number issued to the car and the V5 document to match.
Yes, we buy cars that haven't got a full-service history, as long as you declare it at the valuation stage.
Only you can contact the DVLA for a Road Fund Licence or RFL.
Registration / Aftercare
The DVLA should return it to you within 6 weeks. If it doesn’t arrive, please contact them at https://www.gov.uk/contact-the-dvla.
No. The car will be delivered with the original registration plate attached. You can then add your personal number plate after delivery.
Please contact your warranty provider.
The car comes with a 90-day warranty.
Yes, this is included in the 90-day warranty.
Yes, for 3 days but you’ll need to activate it through our trusted partner Tempcover at tempcover.com.
You’ll be able to look at everything online.
Tax, Insurance and Maintenance
No, you’ll need to arrange tax yourself – we’ll include details of how to do this in your order confirmation email.
The day it’s delivered. For cars under £45,000, you can make the most of 3-day drive away insurance by activating it through our trusted partner Tempcover at tempcover.com. After that, you’ll need to arrange your own insurance cover.
These are the eligibility requirements:
- A full UK & EU Licence Holders
- Age 18-75
- Cars and light vans up to 3.5 tons, valued £1,500-£45,000 and less than 7 years old.
All occupations are acceptable with the exception of:
- Fast food delivery
- Chauffeur or limousine hire
- Taxi drivers or taxi operators
- Self-drive hire operators
For the purposes of insurance, all UK postcodes are acceptable.
Not at the moment but we may do in the future.
Sorry, not yet. Possibly in the future.
You can make the most of 3-day drive away insurance by activating it through our trusted partner Tempcover at tempcover.com.
Yes, all cars will be delivered with a valid MOT.
Only the buyer and registered owner of the car will be covered with the drive away insurance
Well, that differs from car to car. The DVLA website will tell you exactly what you need.
Approved Dealer Cars
Please get in touch with the dealer directly through one of the links on our website.
Get in touch
Monday to Sunday, 8am to 8pm. Yes, even on Sunday.
Cinch Cars Limited
Cinch Cars Limited
Farnham GU9 7XG UK
Registered in England and Wales with company number 11520330 and VAT registration number 360909784