About our 14-day money back guarantee
You have 14 days to make sure you love your car or get your money back. If you need to return it, we’ll pick it up for free. No hassle.
Below is a summary of our guarantee, if you need more details take a look at section 12 of our T&Cs.
You can return the car to us within 14 days from the day after the delivery date, we won’t ask for a reason. Please note, you mustn’t use the car after telling us you’re cancelling the agreement and the car needs to be kept in good condition.
Conditions to using the guarantee
If you paid for the car in full, please make a note of the following:
If you paid for the car using finance, please make a note of the following:
Last but not least, follow these 3 simple steps
1. Contact our Customer Experience team – you can either:
2. We’ll arrange to pick up your car at a 2-hour slot of your choosing (after 72 hours of your request)
3. Er… that’s it! Simple as.