Below is a summary of our guarantee, but please read section 12 of our T&Cs for more details. Just so you know, all the information about returns on this page only applies to cars bought online from us (not from our approved dealers).
You can return the car to us within 14 days from the day after the delivery date without giving us any reason. Please note, you mustn’t use the car after telling us you’re cancelling the agreement and you must keep it in good condition from the day it was delivered.
If you paid for the car in full, please make a note of the following:
If you paid for the car using finance, please make a note of the following:
1. Contact our Customer Experience team – you can either:
2. We’ll arrange to pick up your car at a 2-hour slot of your choosing (after 72 hours of your request)
3. Er… that’s it! Simple as.