Your car's journey
Before delivery – getting things ready
Where do cinch deliver to?
We offer free home delivery to mainland UK postcodes only. We do not currently deliver to Northern Ireland, the Scottish Islands, the Isles of Scilly, the Isle of Man, the Isle of Wight, Jersey, Guernsey and the other Channel Islands. We also reserve the right not to deliver to certain addresses due to vehicle access limitations.
Booking a delivery
This is quick and easy. You simply pick a day and a 2-hour time slot that’s best for you at checkout – we deliver 7 days a week from 8am to 6pm. And if you want to change the day, time or both, simply get in touch with our Customer Experience team (see below).
After you’ve booked a slot
Once you’ve done this, please make sure these 3 things are sorted before your car arrives.
1. Get your ID ready
You’ll need photo ID (e.g. your driving licence or passport). If you don’t have your driving licence or if the address on it is different to the delivery address, then you’ll also need a utility bill/bank statement (less than 3 months old) that includes your name and current address
2. Get your car insured
Your car must be insured before you can tax it. Don’t forget, we offer free 3-day drive away insurance through our trusted partner Tempcover – go here to arrange yours now
3. Get your car taxed
Head to gov.uk/vehicle-tax with these 2 things to hand – the car’s registration number and its V5 document reference number (both will be in your confirmation email)
On delivery day – what happens?
By this point, you’ll be itching to get behind the wheel, so here’s what happens on the big day.
On the pre-agreed day (at the time you chose), a member of our delivery team will deliver your car to your home address. To help keep you safe, they’ll wear a face mask, have sanitised and stand at least 1m away from you wherever possible.
As a heads up, you’ll get a text when our driver’s setting off with your car, then a call from them before they arrive at your address.
If you’re part exchanging a car
When a member of the delivery team arrives, they’ll:
Check the car’s roadworthy (e.g. the battery is charged and there’s enough tyre tread), this could take up to 15 minutes
Make sure the MOT is valid
Collect the car’s V5 log book from you. They’ll also ask you to visit DVLA to ‘Pass the car to trade’ (once you’re there you’ll need our address: Cinch Cars Limited, Headway House, Crosby Way, Farnham, Surrey GU9 7XG)
Ask you to check that you’ve removed all your personal belongings from the car
About your new car
When a member of the delivery team arrives, they’ll:
Show you their ID and check your ID
Show you the outside of your new car
Show you the inside of your new car (fully sanitised)
Ask you to sign for your new car (hands-free where possible)
Once everyone’s happy, they’ll leave you to enjoy your new car.
After delivery – ongoing peace of mind
This will be the moment you’ve been waiting for – when you can take your new car out for a spin. Wherever you go, enjoy yourself and drive safely.
If you’ve taken out 3-day drive away insurance with Tempcover, please remember to get your own in place for when it ends
Got a spare minute? We’d love to know what it was like buying from cinch (it’ll help us improve our service). You can tell us what was great, and what wasn’t so good, here
If you need ongoing help or support, you know where we are