Complaints

At cinch, we're only happy if you are. So If something isn't quite right, then we want to hear about it so we can get it sorted for you as quickly as possible.

Just so you know, the details about complaints on this page only apply to cars bought online from us (not from our approved dealers).

How to contact us

Email us at: complaints@cinch.co.uk

Give us a call: 0333 0154 101

When can you expect a response

We'll come back to you as quickly as we can - and definitely within 24 hours.

When are we available

We're here for you 7 days a week from 8am to 8pm.

Need a hand?We're ready to help 8am-8pm, 7 days a week.

Cinch Cars Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include acting as a credit broker not a lender.

We can introduce you to Evolution Funding Limited and do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from the finance provider should you decide to enter into an agreement with them. The payment we receive may vary between product types. The payment received does not impact the finance rate offered.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.

We accept all major Visa, Mastercard and American Express debit or credit cards.